Download the SPIN mobile app to find available e-scooters and begin a ride.
E-scooters emerged in 2017 as a new shared mobility service in the United States. Like bike share and car share, the service provides a shared vehicle – an electric-powered scooter – to rent for one-way trips.
HOW DOES E-SCOOTER SHARE WORK?
To begin a rental, users unlock a scooter through the company’s smartphone app. Some companies offer a call or text service to unlock for those without smartphones. To end a trip, users park the scooter on the sidewalk close to the curb and out of the pedestrian travel zone. Many companies require riders to confirm they have parked the e-scooter correctly by submitting a photo through the company’s app in order to end their rental.
Download SPIN mobile app for iOS (Android devices)
To report an improperly parked scooter or another issue, contact Spin directly (company contact information is also on every e-scooter).
Spin: (888) 249-9698 | tucson@spin.pm
*Please note, per City of Tucson permit requirements, any e-scooter that is reported for being parked incorrectly is required to be promptly re-parked in a correct manner or removed by the operator within two hours of receiving notice.
The City of Tucson is exploring new ways of providing flexible, affordable, and accessible multi-modal transportation options for all. To support this goal, and address the challenges introduced by new technologies, the City launched a 6-month Shared Mobility Pilot Program. The Pilot launched on September 12, 2019 with two operators: Bird and Razor. Each operator can deploy and up to 500 scooters (1,000 total), with the option of launching an additional 250 scooters in "opportunity zones" - characterized by a high percentage of low-income households without access to a motor vehicle.
PILOT PROGRAM: EVALUATION REPORT
PILOT PROGRAM: FACT SHEETS
PILOT PROGRAM: PERMIT REQUIREMENTS
MID-PILOT PROGRAM: ACTION PLANS
PILOT PROGRAM QUESTIONS & FEEDBACK
For general questions or feedback about the Pilot Program, contact TDOT Concerns at 791-3154 or tdotconcerns@tucsonaz.gov
E-SCOOTER ACCESS & AFFORDABILITY
As part of the E-Scooter Pilot Program, scooter companies are required to offer discounted pricing for Tucsonans living on low incomes. Find information about each company’s discounted pricing plan, cash payment options, and non-smart phone options below:
E-SCOOTER ACCESS & AFFORDABILITY INFO FLYER(PDF, 358KB)
SPIN ACCESS PROGRAM
- WHO QUALIFIES? Users who demonstrate eligibility for or participation in any federal, state or local assistance program (for example, Arizona Medicaid/AHCCCS, SNAP, WIC, EBT, etc)
- PRICE: Unlock a scooter for $0.50 and ride for $0.10 per minute
- TO APPLY: Visit www.spin.app/spin-access
- CASH-PAYMENT & NON-SMARTPHONE OPTIONS: Users without a credit card can use pre-paid debit card. When applying for Spin Access, a user can indicate that they do not have a Smartphone and they can text "unlock" and the vehicle number to 206-800-6703 to unlock a scooter.