Water

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Like our customers, Tucson Water is committed to using all of our water resources wisely. We are addressing climate change and drought impacts through our One Water 2100 master plan. Learn more and help shape our water future at TucsonOneWater.com.

Our commitment is to ensure that our customers receive high quality water and excellent service in a safe, reliable, efficient, and environmentally responsible manner.

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 Water Quality Reports
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Contact Us

Contact Information

EMERGENCY (24 hours)
(broken water main or pipeline, etc.)
520-791-4133

WATER CUSTOMER SERVICE

Customer Service & Billing
520-791-3242 or 800-598-9449 (toll-free)
Phone hours: Mon.- Fri. 8 am-5 pm
Lobby:

  • 310 Alameda St. - Closed
  • 1100 S. Alvernon Way Mon.-Fri. 8:30 am-4:30 pm
  • 4004 S. Park Ave Mon.-Fri. 8:30 am-4:30 pm
  • 7575 E. Speedway Blvd - Closed
  • 255 W. Alameda St. 8 am-5 pm

TW_web1@tucsonaz.gov
TTY device communications: 520-791-2639
Paymentus help line: 800-420-1663 (24/7)
Paymentus support: customercare@paymentus.com