Conservation

Rebate Changes Coming July 1st!

Tucson Water is updating rebate program policies to maximize water savings and encourage customers to consider additional ways to save water. Rebate Policy changes will go into effect July 1, 2022. Any fixtures purchased on or after this date will be subject to the updated policies. For more information, click here.(PDF, 462KB)

Tucson Water has links to resources and reports for its residential and business/commercial customers.



Residential Conservation

Business/Commercial Conservation

Water Conservation and Efficiency Annual Reports

Water Waste Ordinance and Enforcement Program

For more information, call the Public Information / Conservation Office (PICO) at 520-791-4331 or e-mail PICO.

Contact Us

Contact Information

EMERGENCY (24 hours)
(broken water main or pipeline, etc.)
520-791-4133

WATER CUSTOMER SERVICE

Customer Service & Billing
520-791-3242 or 800-598-9449 (toll-free)
Phone hours: Mon.- Fri. 8 am-5 pm
Lobby:

  • 310 Alameda St. - Closed
  • 1100 S. Alvernon Way Mon.-Fri. 8:30 am-4:30 pm
  • 4004 S. Park Ave Mon.-Fri. 8:30 am-4:30 pm
  • 7575 E. Speedway Blvd - Closed
  • 255 W. Alameda St. 8 am-5 pm

TW_web1@tucsonaz.gov
TTY device communications: 520-791-2639
Paymentus help line: 800-420-1663 (24/7)
Paymentus support: customercare@paymentus.com