Commercial & Multi-family Customer Rebates

Tucson Water commercial and multifamily customers can take advantage of the following rebates, incentives, and services to save water and money on their properties. 

 

Multi-family - Premium High-efficiency Toilet Rebate

$100 Rebate per MaP Premium High-efficiency Toilet

 

Rebate Eligibility & Requirements

  • Only MaP Premium toilets at 1.1 gallons per flush or less, are WaterSense certified, and have a high flush performance score qualify for the rebate. Click here(PDF, 497KB) to select a toilet that qualifies for the rebate.

     

  • Rebate applies for fixtures purchased on or after July 1, 2022. Purchases made prior to this date are subject to previous rebate policy. Rebate application must be submitted no later than 1 year after the purchase of the product. 
  • Applicants must submit a W-9 form  for rebates $600 or more, which are subject to tax, and will be issued a 1099-MISC  for miscellaneous income. The W-9 form requires submitting your social security number.
  • Applicant must be a multi-family residential Tucson Water customer with an account in their name at the service address water fixture(s) is/are installed. Must have active Tucson Water service on the date the product is purchased.
  • Property construction date should be prior to 2011 both within city limits or Pima County.
  • Fixtures replaced as part of a general construction permit (such as for a structural change or alteration) do not qualify for the rebate.
  • Replacement of toilets that use more than 1.1 gallons per flush.
*All commercial and multifamily customers must fill out a pre-screening form prior to applying for the rebate. Once you fill out the form, you will be notified by our office via email if you have been pre-approved to apply for the rebate program along with the information to apply. 

 

Access pre-screening form here

 

 

 

Commercial - Premium High-efficiency Toilet Rebate

$100 rebate per MaP Premium High-efficiency toilet with a flush of 1.1 gallons per flush
$150 rebate per flushometer valve/bowl combination

 

Rebate Eligibility & Requirements

  • $100 rebate for MaP Premium toilets at 1.1 gallons per flush or less, are WaterSense certified, and have a high flush performance score qualify for the rebate. Click here to select a toilet that qualifies for the rebate.
  • $150 rebate for flushometer valve/bowl combination HETs with an effective flush volume of 1.28 gallons or less as rated by MaP (Maximum Performance) testing qualify for the flushometer valve/bowl combination rebate.

  • If you contacted the city and were authorized to receive a customized rebate based on plumbing concerns, you must install WaterSense EPA certified high-efficiency toilets that use 1.28 gallons per flush or less. Must replace toilets that use 1.6 gpf or more.
  • Rebate applies for fixtures purchased on or after July 1, 2022. Purchases made prior to this date are subject to previous rebate policy. Rebate application must be submitted no later than 1 year after the purchase of the product. 
  • Applicants must submit a W-9 form  for rebates $600 or more, which are subject to tax, and will be issued a 1099-MISC  for miscellaneous income. The W-9 form requires submitting your social security number.
  • Applicant must be a commercial Tucson Water customer with an account in their name at the service address water fixture(s) is/are installed. Must have active Tucson Water service on the date the product is purchased.
  • Property construction date should be prior to 2011 both within city limits or Pima County.
  • Fixtures replaced as part of a general construction permit (such as for a structural change or alteration) do not qualify for the rebate.
  • Replacement of toilets that use more than 1.1 gallons per flush.
*All commercial and multifamily customers must fill out a pre-screening form prior to applying for the rebate. Once you fill out the form, you will be notified by our office via email if you have been pre-approved to apply for the rebate program along with the information to apply. 

 

Access pre-screening form here

 

 

 

 

 

Commercial - High-efficiency Urinal Rebate

$200 Rebate per WaterSense Certified High-efficiency or Water-free Urinal

 

Rebate Eligibility & Requirements

  • Must replace older, inefficient urinals with WaterSense certified high-efficiency urinals qualify for the rebate. Click here for a list of qualifying products.
  • Applicants must submit a W-9 form  for rebates $600 or more, which are subject to tax, and will be issued a 1099-MISC  for miscellaneous income. The W-9 form requires submitting your social security number.
  • Applicant must be a commercial Tucson Water customer with an account in their name at the service address water fixture(s) is/are installed. Must have active Tucson Water service on the date the product is purchased.
  • Fixtures replaced as part of a general construction permit (such as for a structural change or alteration) do not qualify for the rebate.

 

*All commercial and multifamily customers must fill out a pre-screening form prior to applying for the rebate. Once you fill out the form, you will be notified by our office via email if you have been pre-approved to apply for the rebate program along with the information to apply. 

Access pre-screening form here

 

 

Audits

If you are a commercial or multi-family customer interested in an on-site Zanjero water audit, call 520-791-3242 or email tw_customerservice@tucsonaz.gov. Learn more about the Zanjero Program by clicking here.

Commercial & multi-family customers can also request a free water consumption report to learn more about water consumption patterns at their properties. 

Request here

 

 

 

 

 

 

 

 

For more information, call the Tucson Water Conservation and Stormwater Resources Office at 520-791-4331.

Esta información está disponible en Español. Por favor llame al 520-791-4331.

 

 

 

 

Contact Us

Contact Information

EMERGENCY (24 hours)
(broken water main or pipeline, etc.)
520-791-4133

WATER CUSTOMER SERVICE

Customer Service & Billing
520-791-3242 or 800-598-9449 (toll-free)
Phone hours: Mon.- Fri. 8 am-5 pm
Lobby:

  • 310 Alameda St. - Closed
  • 1100 S. Alvernon Way Mon.-Fri. 8:30 am-4:30 pm
  • 4004 S. Park Ave Mon.-Fri. 8:30 am-4:30 pm
  • 201 N Stone Ave. 8:30 am-4:30 pm

TW_web1@tucsonaz.gov
TTY device communications: 520-791-2639
Paymentus help line: 800-420-1663 (24/7)
Paymentus support: customercare@paymentus.com