Pima County Regional Wastewater and Reclamation Department (PCRWRD) uses the average of your December, January and February billing periods to calculate your monthly sewer charge because these three months typically do not have a high outdoor water demand and are considered to be the lowest overall water use.
Because Tucson Water’s billing periods reflect water used in the previous 30-day period, it is possible that some customers water use for the December billing period may capture all or portions of November water use–when irrigation demands may still be higher. PCRWRD offers customers an opportunity to appeal sewer fees calculated using December, January and February billing periods. More information available here.
Contact Information
EMERGENCY (24 hours) (broken water main or pipeline, etc.) 520-791-4133
WATER CUSTOMER SERVICE
Customer Service & Billing 520-791-3242 or 800-598-9449 (toll-free) Phone hours: Mon.- Fri. 8 am-5 pm Lobby:
TW_web1@tucsonaz.gov TTY device communications: 520-791-2639 Paymentus help line: 800-420-1663 (24/7) Paymentus support: customercare@paymentus.com
OTHER UTILITY SERVICES
SEWER & WASTEWATER - Charges, Questions (Pima County) 520-724-6609 Mon. - Fri., 7:30 a.m. - 4:30 p.m.
GARBAGE/RECYCLING Charges, Questions (City Environmental Services) 520-791-3171 Mon. - Fri., 7 a.m. - 5 p.m.
WATER QUALITY / PRESSURE CONCERNS520-791-5945 QualityAndPressure@tucsonaz.gov
WATER LEAKS (non-emergency)WaterLeaks@tucsonaz.gov
WATER WASTE 520-791-2514 WaterWaste@tucsonaz.gov
MORE "CONTACT TUCSON WATER" INFO